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Mac Backups

About

We provide nightly network backups for supported hosts running Facilities-supported Mac operating systems, including:

  • Mac OS v10.7, v10.8, v10.9

The backup system used on the above platforms is Teradactyl.

Important notes

  • Mac hosts are not automatically placed in the backup system; backups must be specifically requested. See the section below on how to tell if a host is being backed up if you are uncertain if your host is receiving backups.
  • If there is an alternate host you would like the restored data to be placed, then specify the path on the new host along with the new host name.
  • If you add a disk to a host, or change or rename the partitioning, you must tell us in order for the new disk or partition to receive backups. To request backups, send mail to help@cs.cmu.edu with the name and CMU asset number of the host.

TiBS client installation

If TiBS was not installed on your Mac when Facilities installed the OS you can install it yourself or contact help@cs.cmu.edu and ask us to install it.

Installation instructions

  • From the Finder's menu bar, select the Go then select Connect to Server.
  • Enter the Server Address: smb://monolith.scs.ad.cs.cmu.edu/mac_dist.
  • Click on Connect.
  • Connect as Registered User using your SCS username and your Windows domain password, and select Connect.
  • Go to the TiBS Backup Client folder. Run the installation package named SCS_TiBS_Backup_Client.pkg.

After installation reboot your machine, it will now be ready to be added to backups. Please note that a request still must be placed to SCS Operations for the machine to be added to our backup server. This can be done by mailing help@cs.cmu.edu.

Limitations on backups

We can currently perform backups for up to 500 GB of data on a Mac. If you have more than 500 GB of data or have other special backup requirements, please contact help@cs.cmu.edu to discuss the matter.

How to tell if a Mac is being backed up

To see if your Mac is being backed up you may use the LastBackup script found in the /Applications folder for Mac OS 10.7/10.8 (Lion/Mountain Lion) or the /Applications/Utilities folder for earlier Mac operating systems. If the machine is being backed up this should return the last backup date. If this script does not exist or returns an error you are most likely not being backed up.

In addition to the LastBackup script mail may also be sent to help@cs.cmu.edu to inquire on backup status.

How to request a restore for a Mac

To request a restore send mail to help@cs.cmu.edu with the following information:

  • Name of the machine that the file(s) were located on.
  • The full path to the file(s).
  • Name of the Machine and path on the new host if there is an alternate host you would like the restored data to be placed.
  • The most recent time period during which these file(s) existed.
  • A destination for the restore.
Please send restore requests as soon as possible after a file has been lost.