I thank Serguei Foss and Alan Scheller-Wolf for copies of their manuscripts in advance of publication and correspondence concerning them.

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Daley, D.J. (1997). Some results for the mean waiting-time and workload in GI/GI/k queues. In Frontiers in Queueing (ed. J.H. Dshalalow), CRC Press, Boca Raton, 35--59.

Daley, D.J. (2001). The moment index of minima. In Probability, Statistics and Seismology (A Festschrift for David Vere-Jones) , J. Appl. Probab., 38A, 33--36.

Daley, D.J., Kreinin, A.Ya. and Trengove, C.D. (1992). Inequalities concerning the waiting-time in a single-server queue: a survey. In Queueing and Related Models (Ed. U.N. Bhat and I.V. Basawa), 177--223. Clarendon Press, Oxford.

Foss, S. and Korshunov, D. (2002). Heavy tails in multi-server queue. (Submitted).

Kiefer, J. and Wolfowitz, J. (1955). On the theory of queues with many servers. Trans. Amer. Math. Soc. , 78, 1--18.

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Scheller-Wolf, A. (2004). Necessary and sufficient conditions for delay moments in FIFO multiserver queues with an application comparing s slow servers with one fast one. (Submitted).

Scheller-Wolf, A. and Sigman, K. (1997). Delay moments for FIFO GI/GI/c queues. Queueing Systems , 25, 77--95.

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