Human-Computer Interaction in eCommerce, Summer, 2002

Schedule and Readings

1 Wed, June 26

1. Why is UI Design Important and Why Is It Difficult?

PowerPoint Slides for Lecture 1

Required Readings:
  • Web Text, chapter 1
  • CD Text, chapter 1
  • Brad A. Myers. "Challenges of HCI Design and Implementation," ACM Interactions. vol. 1, no. 1. January, 1994. pp. 73-83. PDF
Recommended Readings:
  • Gerald L. Lohse and Peter Spiller, "Quantifying the effect of user interface design features on cyberstore traffic and sales," CHI'98: Human factors in computing systems, April 18 - 23, 1998, Los Angeles, CA USA. pp. 211-218. ACM DL PDF
  • Gerald L. Lohse and Peter Spiller, "Electronic shopping," Communications of the ACM, vol. 41 , no. 7 (1998). pp. 81-87. ACM DL PDF

Fill out the Initial Questionnaire in class and turn in immediately.

Form groups of three people. At least one person in each group should be able to author web pages.

Start on Homework 1.

2 Fri, June 28

2. Usability Process. (Maybe start of Contextual Inquiry)

PowerPoint Slides for Lecture 2

Required Readings:

  • John D. Gould and Clayton Lewis. "Designing for usability: key principles and what designers think," Communications of the ACM. Volume 28 , Issue 3 (March 1985), pp. 300 - 311. ACM DL PDF
  • CD Text, chapters 2-4
Recommended Readings:
  • Jakob Nielsen. Usability Engineering. Morgan Kaufmann, San Francisco (originally published by AP Professional, Boston), 1994. ISBN 0-12-518406-9 (paperback). At
3 Wed, July 3

Discovering what people can't tell you:
Contextual Inquiry and Design Methodology

PowerPoint Slides for Lecture 3

Required Readings:

  • CD Text, chapters 5-7
  • Karen Cross, Adrienne Warmack, and Brad Myers. "Lessons Learned: Using Contextual Inquiry Analysis to Improve PDA Control of Presentations". Submitted for Publication. PDF.

Turn in Homework 1. Start on Homework 2.

  Fri, July 5


4 Wed, July 10

Contextual Design Methodology, cont.

PowerPoint Slides for Lecture 4

Required Readings:

  • CD Text, chapters 8-10
5 Fri, July 12

Page Design, Content Design, Site Design

Please send me more example pages to use that illustrate the points.

PowerPoint Slides for Lecture 5

Required Readings:

  • Web Text, chapters 2,3 and 4.
Recommended Readings:
  • CD Text, chapters 11-16

Turn in Homework 2. Start on Homework 3.

6 Monday, July 15, 1:30pm-3:00pm

Note special day

Page Design, Content Design, Site Design, cont.

PowerPoint Slides for Lecture 6

7 Fri, July 19
Postponed until
Mon, July 22 due to power failure!

Evaluation using Heuristic Analysis

PowerPoint Slides for Lecture 7

Required Readings:

  • Jakob Nielsen, Heuristic Evaluation. On line in html format. Includes list of 10 heuristics.
  • Jakob Nielsen, "Guerrilla HCI: Using Discount Usability Engineering to Penetrate the Intimidation Barrier", Cost-Justifying Usability, edited by Randolph G. Bias and Deborah J. Mayhew. On line in html format.
  • Rolf Molich and Jakob Nielsen. "Improving a human-computer dialogue", Communications of the ACM, March 1990. Volume 33 Issue 3. pp. 338 - 348. ACM DL PDF

Recommended Readings:

  • Jakob Nielsen and Rolf Molich. "Heuristic evaluation of user interfaces," Proceedings CHI'90, Human factors in computing systems, 1990. Seattle, Washington ACM DL PDF

Turn in Homework 3. Start on Homework 4.

8 Wed, July 24

Evaluation using User Studies

PowerPoint Slides for Lecture 8

Required Readings:

9 Fri, July 26

Handicapped and International Use issues

PowerPoint Slides for Lecture 9

Required Readings:

  • Web Text, chapters 6 and 7.
  • UE Text, chapter 9

Turn in Homework 4. Start on Homework 5.

10 Monday, July 29, 1:30pm-3:00pm

Note special day

Graphic Design

PDF of Slides for Guest Lecture

Prof. Myers away
Guest lecture: Prof. Jodi Forlizzi

In today's lecture, we will review principles of communication design that are relevant to the design of web sites: typography, color, design systems and grids, and how to best design for your audience.


In order to look at these principles in practice, we will critique some web sites from a design viewpoint. Each student is requested to identify two URLs: one for a web site they like, and one for a web site they dislike. We will critique these sites during the last part of the lecture.

Send your web sites to:

11 Fri, Aug 2

Design for Mobile Devices

PowerPoint Slides for Lecture 10

Required Readings:

  • Web Text, chapters 8 and 9.

Please fill out final questionnaire in class.

12 Wed, Aug 7

Student Presentations and Critique

Turn in Homework 5.

13 Fri, Aug 9

Final Exam (note special time)