Human-Computer Interaction in eCommerce, Summer, 2001

Schedule and Readings

 
1 Wed, June 27

1. Why is UI Design Important and Why Is It Difficult?

PowerPoint Slides for Lecture 1

Required Readings:
  • Web Text, chapter 1.
  • UE Text, chapters 1-3.
  • Brad A. Myers. "Challenges of HCI Design and Implementation," ACM Interactions. vol. 1, no. 1. January, 1994. pp. 73-83. PDF
Recommended Readings:
  • Jeffrey Kosseff, "Web Firms Could Have Benefited from More 'Usability,' Experts Say." E-Commerce Times®; The E-Business and Technology Supersite. HTML
  • Gerald L. Lohse and Peter Spiller, "Quantifying the effect of user interface design features on cyberstore traffic and sales," CHI'98: Human factors in computing systems, April 18 - 23, 1998, Los Angeles, CA USA. pp. 211-218. ACM DL PDF
  • Gerald L. Lohse and Peter Spiller, "Electronic shopping," Communications of the ACM, vol. 41 , no. 7 (1998). pp. 81-87. ACM DL PDF

Fill out the Initial Questionnaire in class and turn in immediately.

Form groups of three people. At least one person in each group should be able to author web pages.

2 Fri, June 29

2. Usability Process; Goals and Task analysis

PowerPoint Slides for Lecture 2

Required Readings:

  • UE Text, chapter 4.

Start on Homework 1.

3 Wed, July 4

Holiday

4 Fri, July 6

Discovering what people can't tell you:
Contextual Inquiry and Design Methodology

PowerPoint Slides for Lecture 3

Required Readings:

  • Interactions magazine, vol. 6 , no. 1 (Jan+Feb, 1999) , special section on Contextual Design:
    • Karen Holtzblatt, "Introduction to special section on contextual design", pp. 30-31. ACM DL PDF
    • Hugh Beyer and Karen Holtzblatt, "Contextual design", pp. 32-42. ACM DL PDF
  • Karen Cross, Adrienne Warmack, and Brad Myers. "Lessons Learned: Using Contextual Inquiry Analysis to Improve PDA Control of Presentations". Submitted for Publication. PDF.

Recommended Readings:

  • Interactions magazine, vol. 6 , no. 1 (Jan+Feb, 1999) , special section on Contextual Design:
    • Teresa Cleary, "Communicating customer information at Cabletron Systems, Inc., pp. 44-49. ACM DL PDF
    • Chris Rockwell, "Customer connection creates a winning product: building success with contextual techniques," pp. 50-57. ACM DL PDF
    • John Ims. "Instituting integrated workflow development," pp. 58-69. ACM DL PDF

Turn in Homework 1. Start on Homework 2.

5 Wed, July 11

Contextual Design Methodology, cont.

PowerPoint Slides for Lecture 4

6 Fri, July 13

Page Design, Content Design, Site Design

PowerPoint Slides for Lecture 5

Please send me more example pages to use that illustrate the points.

Required Readings:

  • Web Text, chapters 2,3 and 4.

Start on Homework 3.

7 Wed, July 18

Page Design, Content Design, Site Design, cont.

PowerPoint Slides for Lecture 6

Turn in Homework 2.

8 Fri, July 20

Evaluation using Heuristic Analysis

PowerPoint Slides for Lecture 7

Required Readings:

  • UE Text, chapter 5.

Turn in Homework 3. Start on Homework 4.

9 Wed, July 25

Graphic Design

Slides for Guest lecture (pdf format)

Prof. Myers away
Guest lecture: Prof. Jodi Forlizzi

In today's lecture, we will review principles of communication design that are relevant to the design of web sites: typography, color, design systems and grids, and how to best design for your audience.

Assignment:

In order to look at these principles in practice, we will critique some web sites from a design viewpoint. Each student is requested to identify two URLs: one for a web site they like, and one for a web site they dislike. We will critique these sites during the last part of the lecture.

Send your web sites to: joonhwan@cmu.edu

10 Fri, July 27

Evaluation using User Studies

PowerPoint Slides for Lecture 8

Required Readings:

  • UE Text, chapter 6.

Turn in Homework 4. Start on Homework 5.

11 Wed, Aug 1

Handicapped and International Use issues

PowerPoint Slides for Lecture 9

Required Readings:

  • Web Text, chapters 6 and 7.
  • UE Text, chapter 9
12 Fri, Aug 3

Design for Mobile Devices

PowerPoint Slides for Lecture 10

Required Readings:

  • Web Text, chapters 8 and 9.

Please fill out final questionnaire in class.

13 Wed, Aug 8

Student Presentations and Critique

PowerPoint Slides of the Notes for Final Lecture

Turn in Homework 5.

14 Fri, Aug 10
9am-12noon

Final Exam (note special time)