SCS Computing Facilities Support-service Charges

SCS Computing Facilities is a 100% recharge center and charges monthly fees to recover the costs of providing services. There are two general classes of charges:

User-based account charges
Machine-based services

All fees must be paid from internal CMU accounts; we cannot accept personal funds.

Important notice: User and machine charges are not dropped unless you explicitly request that.

User-based account charges cover the following services:

User account (Windows- and Unix-based login)
Kerberos (secure authentication)
Email (reading & sending)
HelpDesk support (walk-in, phone calls, and email)
Remote network access (via iPass and VPN)
Printing (unlimited B&W, color, posters)
AFS (file storage, home-page hosting)
Technical procurement
Netregistry (access to shared network-resources)
Access to general-purpose Linux computing
resources (linux.gp.cs.cmu.edu)
Windows Terminal Server
Operations monitoring (24x7)

Rate schedule for user charges (CMU access only) .

Machine-based services

Services available for supported computers include:

Networking
Machine support
- Hardware support and repair
- Software licensing and support
Backups
Machine room support

Rates for machine charges (CMU access only) cover the services listed above. In addition, hosts located in the SCS machine room are charged a fee that covers 24x7 monitoring by Operations and other costs associated with maintaining this resource.

Computer-support charge policy

See the SCS Computing Facilities support-services policy for information on adjustments, transfers, and refunds .

Costing-notice email

In certain situations, SCS Facilities staff will send costing notices regarding user accounts and support charges. These situations include:

Service-charge changes
Oracle string expiration
Oracle string delinquent

How to

Add or remove support charges (retire machines, remove users from support, and make other adjustments -- (CMU access only)
View your support charges:
- SCS web reports. Use your Andrew ID and password to view these reports (offsite link, will open in a new browser window)
- Web reports users guide (CMU access only)