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SCS Computing Facilities Support-service Charges

SCS Computing Facilities is a 100% recharge center; we charge monthly fees to recover the costs of providing these services. There are two general classes of charges:
  • User-based account charges
  • Machine-based services
All fees must be paid from internal CMU accounts; we cannot accept personal funds.

Important notice: User and machine charges are not dropped unless you explicitly request that.

User-based account charges cover the following services:

  • User account (Unix- and Windows-based login)
  • Kerberos (secure authentication)
    • Mail Instance - used to access SCS Email Inbox
    • Remote Instance - used to access VPN and iPass
  • Email (reading & sending)
  • Help Desk support (walk-in, phone calls, and email)
  • Remote network access (via iPass and VPN)
  • Printing (unlimited B&W, color, posters)
  • AFS space for file storage, home-page hosting (10 GB max)
  • Technical procurement and asset management
  • Network Registration (netreg) of Hardware on the SCS wired network/database
  • Access to general-purpose Linux computing
    resources (linux.gp.cs.cmu.edu)
  • Windows Terminal Server
  • Operations monitoring (24x7) of core services
Rate schedule for user charges (CMU or SCS login required).

Machine-based services

Services available for supported computers include:
  • Networking
  • Machine support
    • Hardware support and repair
    • Software licensing and support
  • Archive Backup Service (TiBS)
  • Data Protection Service (Druva)
  • Machine room support
Rates for machine charges (CMU or SCS login required) cover the services listed above.

Virtual machine-based services

SCS Computing Facilities offers installation and maintenance of virtual machines on supported base hosts.

Rate schedule for Virtual Machines.

Compute Cluster-based services

SCS Computing Facilities offers hosting of High Performance Compute Clusters (HPCCs, HPCs, or simply Compute Clusters) for the SCS user community. The Compute Clusters are located in the SCS machine room on the third floor of Wean Hall.

Rate schedule for Compute Clusters.

Computer-support charge policy

See the SCS Computing Facilities support-services policy for information on adjustments, transfers, and refunds.

Costing-notice email

In certain situations, SCS Facilities staff will send costing notices   regarding user accounts/machine support charges. These notifications include:
  • Service-charge changes
  • Oracle string expiration
  • Oracle string delinquency

How to

  • Add or remove support charges  (retire machines, remove users from support, and make other adjustments -- (CMU or SCS login required)
  • View your support charges:
    • SCS web reports. Use your Andrew ID and password to view these reports (offsite link, will open in a new browser window)

Related documentation

Apply for an SCS user account if you are a new student,faculty or staff member
Netregister your computer, printer, network device, or other computing equipment.
Request a facilitized operating-system installation (or re-installation) for a host by using our Software/host installation form for [PC] [Macintosh]

Please send any questions you may have about our support charges to <help+@costing@cs.cmu.edu>.