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Mac Support

We provide hardware and software support for Apple desktops and laptops Mac Mini, iMac and MacBook systems running OS X. We typically support the latest two versions of OS X. We only provide support for Macs that are CMU owned and under monthly support charges with SCS Computing Facilities.

We do not support personally owned equipment including smartphones and tablets. You should contact Apple directly for assistance with your personally owned Apple devices.

Mac Software Management Tools

SCS Computing Facilities utilizes JAMF Software's Casper Suite of tools for Mac management. These tools enable the delivery of premium support options to the SCS Mac Community. All new hosts with software support are enrolled in this service.

Some benefits of this service include:

  • Ability to launch simple user-directed OS upgrades
  • Access to all SCS software via a Self Service App Store (SSAS)
  • Easy search for and installation of all SCS printers
  • Access to Apple's self repair and diagnostic utilities

For more information about this service including how to enroll, see this page.

Hardware Repair

We are an authorized Self-Service-Provider for Apple. Our trained technicians are Apple certified and are able to perform local on-campus service repairs for all Apple computer hardware. Authentic Apple repair parts are provided directly from the manufacturer. In most cases we can complete hardware repairs in one business day with Apple's overnight shipping policy.

Software

We are currently installing Mac OS X 10.8 (Mountain Lion) on new Macs. All Macs built by SCS will be deployed with our Mac OS X software baseline. See System Requirements for Mac OS X Mountain Lion to make sure your Mac can run OS X Mountain Lion or send email to SCS Help Desk for more information.

Software Upgrades

Please complete the Mac software installation/upgrade request form to request an installation of Mac OS X on your computer.

Running Windows on your Mac

We support and recommend Parallels Desktop for Mac for running Windows on a Mac.

  • Users who will be subscribing to SCS Computing Facilities VM Software Support (minimum 6 month subscription) are provided with the standard SCS Windows 7 Enterprise configuration that includes all baseline applications (Microsoft Office, Symantec Antivirus, etc.) Users are required to pay for the Parallels for Mac Desktop Software license.
  • Because SCS Computing Facilities VM Software Support includes the cost of the Windows 7 license, users who do NOT subscribe to SCS Computing Facilities VM Software Support must purchase Parallels for Mac Desktop Software as well as a Windows 7 operating system license.

For more details on the services and fees associated, please see the Virtual Machine support page.

Related Documentation

Mac Support Overview [PDF]
Printing
Information about printing from a Mac in SCS
Backups and restores
Backups and restores of your Mac
Recommended Apple Computers
Recommended Apple computers available at the Carnegie Mellon Computer Store
Unix/Linux security