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Mac Support

Welcome to SCS Computing Facilities Mac support. We are an authorized Self-Service-Provider for Apple Computer. Our trained technicians are Apple certified and are able to perform on-site service repairs for all Apple computer hardware.

Warranty parts are ordered directly from Apple and in most cases we can complete hardware repairs in one business day with Apple¢s overnight shipping policy.

Do You Support Snow Leopard (10.6.x)?

SCS Computing Facilities is not officially supporting Snow Leopard at this time. We have been diligently working on identifying compatibility issues with Snow Leopard and our current recommended baseline software. To date, we have confirmed that most of these applications are compatible with our standard baseline except:

* Symantec Anti Virus: There is currently no corporate version of the Symantec Anti Virus client available (there is a consumer version of the Symantec Anti Virus client that is compatible but users would need to purchase this).

Things To Know Before Upgrading to Snow Leopard Including Hardware Requirements

Additional support information can be found on the Campus Computing website:

http://www.cmu.edu/computing/news/status/snowleopard.html

What Apple Hardware and Software Do You Support?

To be eligible for Mac support services, your Mac must be CMU owned and covered under our SCS Computing Facilities monthly support charges.

Any Intel based Mac running OS X (ver. 10.5 and higher) can be supported. If you are using a supported Mac with an OS prior to OS X 10.5, we strongly recommend upgrading to a more current version. You can send email to help@cs.cmu.edu if you need help or have questions about upgrading.

We do not support personally owned equipment. You should contact Apple directly for all personally owned Apple computer problems.

I Want to Upgrade My Mac to the Latest OS How Can I Do This?

One of our Apple certified technicians can do this for you. Simply email help@cs.cmu.edu with your request and someone will contact you within one business day or less. Be sure to include the CMU Asset number of the Mac you want to upgrade in your request.

Note: We do not immediately support the most recent Mac OS version or third party software once released. Before officially supporting a new OS or application, extensive testing needs to be completed.

What Apple Computer Do You Recommend I Buy?

We can support any Intel based Apple computer. Our recommended Apple products are available at the CMU Computer Store:

http://www.cmu.edu/stores/computer/apple.html

To purchase a new Mac email your request to purchase@cs.cmu.edu with a valid Oracle String and one of our purchasing consultants will contact you.

How Do I Setup Printers in Mac OS X?

Detailed instructions for printer setup can be found on our SCS Help Pages Printing section:

http://www.cs.cmu.edu/~help/printing/index.html

What Software Do You Support for the Mac?

All facilitized and supported Macs will be deployed with the following baseline software in addition to the latest supported OS:

  • Adobe Acrobat Reader
  • Microsoft Office 2008
  • Choice of Email client
    • Entourage
    • MAIL
    • Thunderbird
  • Symantec Anti Virus software
  • Stuffit Expander
  • Oracle Calendar
  • CMU Web Certificates
  • FUGU
  • Firefox
  • Tibs backup client (if requested)
  • iPass and VPN client (installed on laptops)

What if I Want to Run a Virtual Machine (VM) on My Mac?

Parallels and VMWare Fusion are supported for Mac. Our technicians will install and configure either of these in order to run Windows XP or Vista on your Mac as a virtual machine.

Users are responsible for the purchase of the VM software (Parallels or Fusion). SCS Computing Facilities will provide the Windows operating system (XP or Vista) at no additional cost.

An additional software support charge will be applied for VM hosts. Backups for the VM are also available. The backup client must be installed on the VM host and an additional backup support fee will apply.

Backups & Restores

See the Mac backup documentation for details on our Mac backup system and the limitations on what we can back up. Note that most Macs will not be put into the backup system (and thus will not receive backups) unless specifically requested.

http://www.cs.cmu.edu/~help/backups_restores/mac_backups.html

How to

Macintosh Patch Archives
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