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SCS Mobile Data Protection Service FAQ

About

The SCS Mobile Data Protection Service syncs up to 250 GB of your data anytime your laptop is connected to any network. There is no need to be on the SCS or Carnegie Mellon network to protect your data. Unlike archived backups (TiBS), this is a data protection service that will only sync data like Office files, images, and PDFs. For more detailed information about this service, see the Mobile Data Protection page.

The data protection system used is Druva inSync. Here are some frequently asked questions (and answers) about the Druva data protection system. Contact the SCS Help Desk at help@cs.cmu.edu if you would like assistance or have any additional questions.


Contents

  1. How do I subscribe to have my data protected?
  2. Is my mobile device eligible for this service?
  3. How can I determine if my data is being protected?
  4. Which files are protected by this service?
  5. Is there a limit on the amount of data that can be protected?
  6. How much of my quota am I using?
  7. How does this service differ from traditional backups?
  8. Can I limit how much network and CPU is used by this service?
  9. How do I restore my data?
  10. How long will my data be protected?
  11. If my laptop crashes, can I use this service to restore my documents?
  12. If my laptop crashes, can I use this service to restore my operating system?

Frequently Asked Questions

  1. How do I subscribe to have my data protected?

    To subscribe to have your data protected, email the SCS Help Desk at help@cs.cmu.edu with the asset tag of the laptop you would like to subscribe. Please note that if your laptop is not subscribed to any other support services you will need to provide a valid oracle string with your request.

    For more information about the support charges for this service, please see the machine charges page.

  2. Is my mobile device eligible for this service?

    Any mobile device that is running one of the operating systems supported by SCS Computing Facilities is eligible for this service. Unlike archived backups (TiBs), network and software support are not required to enroll in the Mobile Data Protection Service.
  3. How can I determine if my data is being protected?

    You should see an icon in your system tray or task bar for the Druva client, or you can start the client manually through the Start menu. On the main client page, it will show the last time the client successfully copied files to the server.

  4. Which files are protected by this service?

    All non-removable file systems are automatically scanned for files to be synced. By default, the files which are synced are:
    • Office files
    • Image files
    • PDF
    • HTML
    • Video files

    In addition, all files under "My Documents", "Desktop" and "Favorites" (or the equivalent locations under the Macintosh O/S) are copied, as well as certain system and application settings. Executable files and their associated libraries are NOT copied to the server and must be recovered from their installation media. File types that are not synced are:

    • Executable files, including files ending in
      • ".exe"
      • ".com"
      • ".bat"
    • Library files, including files ending in
      • ".dll"
      • ".sys"
      • ".drv"

  5. Is there a limit on the amount of data that can be protected?

    Currently there is a limit of 250GB of data per person.

  6. How much of my quota am I using?

    You should see an icon in your system tray or task bar for the Druva client, or you can start the client manually through the Start menu. Select My Account from the navigation menu on the left. Select the Details tab, it will show your remaining quota.

  7. How does this service differ from traditional backups?

    Unlike traditional backups, this is a data protection service that will only sync data like Office files, images, and PDFs. The SCS Data Protection service does not back up system files or executables. Restores initiated using this service cannot be used to restore/rebuild a broken computer.
    FeatureData Protection (Druva)Archiving (TiBS)
    Available from any network?
    Yes
    No
    Self service restore?
    Yes
    No
    Restore to other system?
    Yes
    Yes
    Data retention period?
    6 months
    Forever
    Data limit?
    Yes (250GB per person)
    No
    Customize backup files?
    Yes
    No
    System restore possible?
    No
    Yes
    Data written to tape?
    No
    Yes
    Other support charges required?
    None
    Software, Network

  8. Can I limit how much network and CPU is used by this service?

    The amount of network bandwidth and system CPU consumed by the client can be adjusted from the "Resources" page in the Druva client. We recommend that you not change these settings unless directed to do so by SCS Computing Facilities; changing these settings may prevent the Data Protection Services from working correctly.

  9. How do I restore my data?

    You can restore data that has been copied to the SCS Mobile Protection server yourself using the Druva inSync client or the Druva inSync Web interface.

    To perform a restore using the Druva inSync client, open the Druva inSync client by right-clicking on the icon in the task bar (or though the Start menu). Select the "Restore" option from the main client page. You will be shown a directory listing of all the folders and files that are available on the server, along with a series of possible "restore points", which are the times that the data was copied.

    You should select the file(s) needed and the version of the data and select either:

    • Restore to device" (to restore the file(s) to the original device), or
    • Download" (to restore it to the system you are running on).

    To perform a restore using the Web interface:

    1. Browse to the web interface at https://dps-1.srv.cs.cmu.edu
    2. Log in using your SCS email address (username@cs.cmu.edu) and your SCS Windows domain password

      You will be shown a directory listing of all the folders and files that are available on the server, along with a series of possible "restore points", which are the times that the data was copied.

    3. You should select the file(s) needed and the version of the data and select either:
  • Restore to device" (to restore the file(s) to the original device), or
  • Download" (to restore it to the system you are running on).