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From: "Edward F. Shea III" <eshea@mail.bcpl.lib.md.us>
Subject: Re: profitability of software & market share 
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Date: Fri, 27 Oct 1995 18:56:25 GMT
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On Fri, 27 Oct 1995, Joe Ragosta wrote:

> In article <Pine.SOL.3.91.951026171102.26305A-100000@mail>, "Edward F.
> Shea III" <eshea@mail.bcpl.lib.md.us> wrote:
> 
> > Also, in the PC market, some vendors charge for Tech Support.  This helps 
> > to eliminate the RTFM problems while also providing additional revenue 
> > stream.
> 
> But of course, it's Apple who has lousy customer service. 
> 
> When are the PC people going to learn that they can save a dollar or two
> by buying a fly-by-night clone, but they won't save any money in the long
> run?
> 
> -- 
> Regards,
> 
> Joe Ragosta
> 
> 
I don't think it's necessarily "lousy" for a company to charge for 
customer support.  A lot of calls come from people who refuse to read the 
@#$%^ manual or access onlin help.  MAC or PC user, I have no sympathy 
for them.


Ed Shea
eshea@mail.bcpl.lib.md.us

