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From: l.p.m.verhaeg@research.kpn.com (l.verhaeg)
Subject: social responses to voice response systems
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Date: Wed, 18 Sep 1996 07:50:01 GMT
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I'm a student on the technical University of Eindhoven and for my MSc 
thesis  I'm investing the social responses of voice response systems.

I want to know what kind of people (education, life-standard, profession) 
have a negative or a positive attitude towards IVR. Do you have any ideas 
or information on this topic.
Specifically I want to know more about  the image of  IVR and the 
customers attitude towards IVR. When do customers for instance prefer to 
use an operator?

How do these topics affect the design of the user interface?

I appreciate all kind of information

With regard,

Leon Verhaeg

e-mail: L.P.M.Verhaeg@research.kpn.com




